Job Description

• Responsible for the development and performance of all sales activities in an assigned market.
• Monitor real time positives and closure of Sales Associates and Sales Executives.
• Ensure the Daily sales activites are executed by the team in a flawless manner
• Ensure and Assist in achieving weekly branch sales targets.
• Drive profitability through increasing sales & controlling costs whilst
• maintaining company operating standards.
• Attend client meetings as and when required.

• Ensure all Pre sales Enquiries are addressed to within a minimum of 30 minutes and a maximum of 90 Minutes by the sales team.
• Take part in sales escalation and ensure right products sold to the right customer.
• Highly visible & hands on in the day to day sales activity.
• Ensure that all staff sell by advising on the right solutions for the clients business
• Deal with customer complaints politely and efficiently with the aim of ensuring the issue is resolved to the customer’s satisfaction.
• Escalate to The Management as appropriate.

• Ensure all sales staff are well trained for the product and client Verticals they Handle.
• Ensure all sales staff have access to the latest product and pricing related updates
• Evaluate the Quality of Sales staff by conducting periodic assessment
• Organize retraining programs for Staff requiring extra help.
• Provide regular updates to Training department to ensure that the up to date with the latest development and trends on the sales floor.

• Inspire & motivate the team to achieve sales and profits
• Lead by example, taking a hands on approach
• Train and develop the team skills to exceed customer’s expectations
• Praise and recognise good performance
• Deal with poor performance through informal reprimands. Act as a witness during company disciplinary procedure
• Proactive in problem solving
• Can work on own initiative to deal with problems and opportunities and escalates to senior managers as is appropriate
• Communicate via team meetings, one to one meetings, training sessions, notice boards and written
• Communicate a vision of success which the team want to be part of
• Manage the day to day administration ensuring systems compliance

• Assist in trianing and recruiting of staff team members in line with company and statutory requirements.
• Identify recruitment needs and agree action plan in a timely manner
• Assist in recruiting a team that meet and exceed customer service standards
• Identify training needs and deliver training to drive sales and profits
• Deal with day to day personnel queries
• Assist in the performance review of all staff on an ongoing basis

• Ensure the staff dress code / appearance is adhered to
• Promote a positive perception of the company at all times both internally and externally
• Ensure pre sales and post sales interactions adhere to process standards

• Ensure and support to the management in complying to daily, weekly and monthly administration.
• Ensure to company standards and meets deadlines.